Client Agreement

Last updated: March 2026

v1.0

This Client Agreement is between you and TrackBounty LTD, a company registered in England and Wales (company number 17068830)

This agreement applies to all Labels, Artists, Agencies, and Managers ("Clients") on TrackBounty and supplements the Platform Terms of Service. By creating a Client account, you agree to these terms.

1. Overview

This Client Agreement ("Agreement") sets out the specific terms that apply to you as a Client on TrackBounty. It covers your obligations regarding bounties, payments to Creators, platform fees, data usage, and content rights.

This Agreement is in addition to the Platform Terms of Service, Privacy Policy, and Acceptable Use Policy. If there is a conflict between this Agreement and the Platform Terms, this Agreement takes priority for Client-specific matters.

2. Who Is a Client

A "Client" is any record label, independent artist, marketing agency, or music manager who registers on TrackBounty to create and manage promotional bounties. Clients operate within a dedicated workspace ("tenant") that contains their bounties, creator roster, settings, and analytics.

3. Account Approval

All new Client accounts are created with "pending review" status. Before you can activate bounties:

TrackBounty will review your account to verify legitimacy.
You may be asked to provide additional information about your organisation.
Approval is at TrackBounty's sole discretion.

While your account is pending review, you can set up your workspace, configure branding, and draft bounties — but you cannot make bounties live or invite Creators until approved.

4. Creating Bounties

Bounty Requirements

When creating a bounty, you agree to:

Provide accurate bounty descriptions, requirements, and eligibility criteria.
Set fair and honest payment terms before the bounty goes live.
Not retroactively change payment structures, eligibility criteria, or bounty rules after Creators have submitted content.
Ensure any required sounds, hashtags, or materials are clearly specified.

Bounty Lifecycle

Bounties follow a lifecycle: Draft → Active → Paused (optional) → Ended. Once a bounty is active and Creators have submitted content, you are bound by the payment terms you set. You may pause a bounty at any time, but approved submissions up to that point must still be honoured.

Submission Review

You are responsible for reviewing Creator submissions in a timely manner. Submissions that meet your stated bounty requirements should be approved. If you reject a submission, you should provide a clear reason. Persistently rejecting valid submissions to avoid payment is a violation of this Agreement.

5. Payment Obligations

Bounties must be pre-funded. Before a bounty can go live, you must deposit the full bounty budget plus the applicable platform fee into the platform via Stripe or PayPal. Credit purchases are processed through Stripe, a third-party payment provider. Any displayed credit balance represents a bookkeeping record, not a bank account or e-money balance.

How Bounty Funding Works

You set a maximum bounty budget when creating a bounty.
Before the bounty can be activated, you must fund the budget plus the applicable platform fee through the platform's payment system.
Funded amounts are allocated to the campaign budget. When the bounty ends, Creator earnings are calculated and credited to their platform balance.
You cannot reduce a funded bounty budget once Creators have submitted content.

Bounty Settlement

When a bounty ends, Creator earnings are calculated based on the bounty's payment structure and verified metrics. The settlement process is:

Creator earnings are calculated from the funded budget.
Earned amounts are credited to each Creator's wallet balance in full.
Any unused bounty funds are returned to your TrackBounty platform balance.

Your Platform Balance

Unused bounty funds and refunds are credited to your TrackBounty balance.
Your balance can be used to fund future bounties without a new payment.
You may withdraw your balance via the original payment method or bank transfer. Withdrawal processing takes 5–7 business days.
Balances are non-interest-bearing.

Consequences of Non-Funding

Bounties that are not funded within 30 days of creation may be automatically archived. Repeatedly creating bounties without funding them may result in restrictions on your account.

6. Platform Fees

TrackBounty charges applicable platform fees:

Client-side fee: A platform fee is charged on top of the bounty budget at the time of funding. Current rates are displayed on the Credits page before purchase.
Creator-side fee: There is currently no TrackBounty platform fee on Creator withdrawals. Creators receive the full earned amount in their wallet.

Platform service fees are non-refundable. When a campaign ends, any unused campaign budget (excluding platform fees already applied) is returned to your platform balance for use in future campaigns.

We will provide at least 30 days' notice before changing our fee structure. Fee rates may vary by workspace — some workspaces may operate with reduced or zero fees at TrackBounty's discretion.

7. Creator Data Usage

What You Can See

For Creators who have joined your workspace, you can access:

Public profile information: TikTok username, follower count, engagement rate, region, niche tags.
Bounty performance: submission details, view counts, engagement metrics for your bounties only.
Payment status for your bounties.

What You Cannot See or Do

You cannot see a Creator's performance on other Clients' bounties.
You cannot see a Creator's earnings from other Clients.
You cannot access Creator email addresses, payment details, or private account information.
You cannot export, scrape, or bulk-download Creator data from the platform.
You cannot share Creator data with third parties without the Creator's explicit consent.

Violation of these data usage restrictions is a serious breach of this Agreement and may result in immediate account termination.

8. Content Rights

You do not own Creator content. When a Creator submits a TikTok video to your bounty, you receive:

A limited, non-exclusive, non-transferable licence to reference the content for bounty tracking and analytics.
This licence lasts for the duration of the bounty plus 12 months.

This licence does not include the right to:

Re-upload, re-post, or redistribute the Creator's video.
Use the Creator's video in your own advertisements or marketing materials.
Modify or create derivative works from the Creator's content.
Claim authorship or ownership of the Creator's content.

If you wish to use a Creator's content beyond bounty tracking, you must negotiate a separate licence directly with the Creator.

9. Music & Sound Rights

You warrant that you have all necessary rights, licences, and permissions for any music, sounds, or audio used in your bounties. Specifically:

You must have the right to request that Creators use the specified sound in their TikTok videos.
If a Creator receives a copyright strike or content removal notice because you provided unlicensed music, you indemnify both TrackBounty and the Creator against any resulting claims, losses, or damages.
You must promptly notify TrackBounty and affected Creators if you become aware of any rights issues with bounty sounds.

10. No-Circumvention

You agree not to:

Recruit Creators discovered through TrackBounty for off-platform deals to avoid TrackBounty fees.
Contact Creators outside the platform to offer work that circumvents TrackBounty's tracking and fee structure.
Encourage Creators to leave TrackBounty or use alternative payment methods to avoid platform oversight.

This restriction applies for 12 months after your last interaction with a Creator through the platform. Violation may result in account termination and you may be liable for damages equal to the fees that would have been payable.

11. Termination

You may close your account at any time by contacting support. TrackBounty may terminate your account for violations of this Agreement, non-payment, or inactivity.

Upon termination:

All outstanding payments to Creators must be settled before account closure is finalised.
Active bounties will be ended and Creators notified.
Your bounty data and analytics will be retained as described in our Privacy Policy.
Any unused prepaid credits or fees are non-refundable after bounty activation.

12. Disputes

If you have a dispute with a Creator regarding submission quality, content, or performance:

First, attempt to resolve it through the platform's messaging and review tools.
If unresolved, contact TrackBounty support. We may mediate but are not obligated to resolve Client-Creator disputes.
TrackBounty's fraud detection determinations are final, subject to the evidence review process.

For legal disputes, the Governing Law section of the Platform Terms applies.

13. Contact

Questions about this Client Agreement? Contact us at:

TrackBounty LTD
United Kingdom
Email: support@trackbounty.com